Reservation Terms & Conditions

Important Notice

By placing a booking with LAYA Hotels or any of our participating resort properties (Laya Beach, Laya Leisure, Laya Safari, and Laya Waves), you agree to be bound by the reservation terms outlined below.

1. Making Your Booking

When you make a reservation with us, you should submit the completed Booking Form together with your payment for the Initial Deposit. The Initial Deposit is refundable if you cancel your booking within seven (7) days of receiving our written confirmation.

Once the completed Booking Form and Initial Deposit are accepted by us, we will issue a written confirmation. The contract between us is formed upon issuance of our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to issuing written confirmation, in which case any funds paid will be promptly refunded.

Confirmed prices may be subject to adjustment if:

• A payment due on a booking is not received by LAYA Hotels by the due date.
• There is a change in or imposition of a government charge, tax, or levy.
• Booking details (dates of stay, room type, or number of guests) are amended.

Hotel has authority to refuse any of the payment or reservation that not make yourown by without any of hotel confirmation document with responsible persons name or signature.

2. Definitions

• Advance Purchase Booking: A booking advertised or designated as Advance Purchase, requiring immediate non-refundable payment.
• Best Available Rate: The standard daily rate available for a specific Participating Property.
• Peak Season Booking: Any booking falling on designated high-demand dates, governed by peak season policies.
• Participating Property: Any hotel or resort operated under the LAYA Hotels brand.

3. Check-In & Check-Out Policies

Standard Check-In: 2:00 PM (14:00 hrs). Times may vary by property; please confirm prior to arrival. To guarantee check-in before 10:00 AM, an additional night must be reserved at the applicable rate.

Standard Check-Out: 12:00 noon (12:00 hrs). Requests for late check-out must be approved by resort management in advance.

Day Use: Services or amenities available for use during the day, typically subject to hotel and availability. General Check-In time is 9:00 AM to 5:00 PM. Check availability and rates with the resort prior to arrival.

Photographic Identification: Valid government-issued photo ID or passport must be presented upon check-in. Failure to provide proper identification may result in booking cancellation without refund.

4. Child & Extra Person Policy

• Infants (Under 2 years): Stay free of charge when using existing bedding.
• Children (Under 5 years): Stay free of charge using existing bedding up to maximum room occupancy.
• Children (5 to 11 years): Stay can be arranged using existing bedding up to maximum 2 kids. And for the meals could be arranged at the applicable rate. Please contact the respective resort for more information.
• Extra Person (12+ years): Charged is applicable extra person rate. Please contact the respective resort for more information.
• Unaccompanied Minors: Guests under 18 years of age must be accompanied by a responsible adults.

5. Payments & Security Deposit

• Balance payments must be settled before the departure. We are not provide a credit facility. Payments can be made via Visa, MasterCard, American Express, bank transfer or Cash.
• Any of reasonable damages or excess cleaning costs incurred during your stay will be charged upon departure. The hotel reserves the right to request a security deposit upon check-in, which will be refunded upon check-out, subject to any deductions for damages or additional charges.
• For any payments made in foreign currency, the hotel will provide a receipt indicating the amount received in the original currency and the equivalent amount in LKR based on the hotel's exchange rate.
• All foreign currency deposits will be confirmed upon it is debited to the hotel's account.
• The hotel reserves the right to refuse any payment that is not made by the registered guest or is not supported by valid authorization or official hotel confirmation.
• Guests who make online reservations agree to pay the full confirmed booking amount.
• No additional discounts, special rates, or promotional offers will be applied to online bookings unless the document that confirmed by the hotel with authorized persons name and signature

6. Cash & Currency Policy

• Payments are accepted in Sri Lankan Rupees (LKR), United States Dollars (USD), and Euro (EUR) only.
• USD banknotes must be clean, untorn, and in good condition. Notes that are damaged, heavily worn, written on, taped, or issued before the year accepted by local banks may be refused.
• All currencies other than LKR, USD, and EUR are not accepted.
• Foreign currency payments will be converted using the hotel's exchange rate applicable on the date of payment.
• The hotel reserves the right to refuse any foreign currency notes that are not accepted by Sri Lankan commercial banks.
• For any foreign currency payments, the hotel will provide a receipt indicating the amount received in the original currency and the equivalent amount in LKR based on the hotel's exchange rate.

7. Cancellations & Amendments

• Cancellations requested more than 3 weeks prior to arrival will receive a refund minus the Initial Deposit.
• Cancellations within 7 days of arrival are non-refundable unless the room is re-booked.
• Peak season and Advance Purchase bookings are non-refundable upon confirmation.
• No-shows or early departures will be charged 100% of the total booking value.
• Amendments to bookings (dates, room type, or number of guests) may be subject to additional charges or rate adjustments.
• All cancellations and amendments must be made in writing to the hotel.
• Refunds will be processed using the original payment method within 14 business days of cancellation confirmation.
• For any cancellations or amendments made through third-party booking platforms, the hotel's cancellation policy and platform terms will apply, and any refunds will be processed according to the platform's terms and conditions. any of Platform charges may not be refunded by the hotel.
• The Hotel Management reserves the sole right to make final decisions regarding cancellations, booking amendments and any applicable refunds.

8. Governing Law & Contact

These terms and conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the Courts of Sri Lanka.

For inquiries regarding reservation terms, please contact our head office at +94 11 232 11 22 or email [email protected].